FAQ

Contact Us

Have questions? We have answers! Get in touch with us through one of the methods below. To better serve you and reduce wait times, please have your UID number available. 

Contact Us

Email

Call Us

  • Phone Number: 813-974-2000
    Call Center Hours: Monday – Friday, 9 a.m. – 4 p.m.

Visit Our Offices

Tampa Campus

4202 E. Fowler Avenue, SVC 1102
Tampa, FL 33620

Lobby/In-Person Hours: Monday - Friday, 9 a.m. – 4:30 p.m.
Closed weekends and university holidays. 

St. Petersburg Campus

140 Seventh Avenue South, BAY 102
St. Petersburg, FL 33701

Lobby/In-Person Hours: Monday - Friday, 9 a.m. – 5 p.m
Closed weekends and university holidays. 


Privacy Restrictions

FERPA, the Family Educational Rights and Privacy Act is a federal law protecting the privacy rights of student's records including: grades, transcripts, disciplinary records, class schedule, contact and family information. FERPA restricts what information we can discuss with students and their parents or families over the phone and via email.

To protect student privacy and comply with FERPA, we may ask students to present a photo ID when visiting our office, and we may ask authentication questions in the office or over the phone. This ensures that only the student or those they have approved have access to their records.

Students may grant access to third parties, such as family members and spouses, in Student Self-Service through Third Party Proxy. Review the information on this page to learn how to grant access.